Terms & Conditions

This website is operated by Koe Gelato Ventures. By accessing or using our website koegelato.com (the “Site”), you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read these Terms carefully before using our Site. If you do not agree with these Terms, you should not use the Site.

1. General Information

Koe Gelato Ventures is a business that specialises in handcrafted gelato and sorbets. These Terms apply to all users of the Site, including customers, visitors, and others who interact with the Site.

2. Account Creation

We do not require users to create accounts to browse or purchase from our website. However, by placing an order, you agree to provide accurate personal information including your name, email address, phone number, and delivery address. You must ensure that this information is kept accurate and up-to-date.

3. Use of the Site

  • You agree to use the Site for lawful purposes only and in a manner consistent with all applicable local, national, and international laws.
  • You must not attempt to gain unauthorized access to our systems or interfere with the proper functioning of the Site.
  • You agree not to use the Site in any way that could damage, disable, overburden, or impair the Site or interfere with another user’s use and enjoyment of the Site.

4. Orders and Payment

  • By placing an order on the Site, you are offering to purchase products subject to these Terms. All orders are subject to acceptance and availability.
  • Payments for products must be made through the payment methods provided on the Site. You agree to provide accurate payment information at the time of purchase.
  • We reserve the right to cancel or refuse any order at our discretion, including but not limited to cases of suspected fraud or pricing errors.

5. Product Availability and Pricing

  • We make every effort to ensure that the products listed on the Site are available and priced correctly. However, in the event of a pricing error or unavailability of an item, we reserve the right to modify or cancel your order. If this occurs, we will notify you as soon as possible.
  • All prices are in Malaysian Ringgit (MYR) unless otherwise stated.

6. Delivery

  • We currently offer delivery services to select areas within Malaysia. Delivery fees may vary depending on your location.
  • You agree to provide accurate delivery information, and you acknowledge that we are not responsible for delays caused by incorrect or incomplete addresses.
  • Delivery times are estimates, and we are not liable for delays outside our control (e.g., weather, logistical issues, or rider delays).
  • By using our delivery services, you agree to the delivery terms set out in our Delivery Information.

7. Returns and Refunds

  • Due to the perishable nature of our products, we do not accept returns or offer refunds unless there is a mistake with your order or a product defect.
  • If you receive a defective product or there is an issue with your order, please contact us within 3 hours of delivery, and we will work with you to resolve the issue.
  • By placing an order, you agree to the delivery terms set out in our Refund Policy.

8. Intellectual Property

  • All content on the Site, including text, images, logos, graphics, and designs, is owned by Koe Gelato Ventures or used with permission. You may not use, reproduce, or distribute any content from the Site without prior written consent.

9. Privacy

By using our Site and placing an order, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

10. Limitation of Liability

  • To the fullest extent permitted by law, Koe Gelato Ventures is not liable for any damages, losses, or expenses arising from the use of the Site or the purchase of our products, including direct, indirect, incidental, punitive, or consequential damages.
  • We do not guarantee that the Site will be error-free or uninterrupted, and we are not responsible for any technical issues that may arise.

11. Indemnification

You agree to indemnify and hold Koe Gelato Ventures, its affiliates, employees, and partners harmless from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

12. Changes to Terms and Conditions

We may update or modify these Terms from time to time. It is your responsibility to review these Terms periodically for any updates.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from the use of the Site or the purchase of products will be resolved in the courts of Malaysia.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Koe Gelato Ventures (003479332-U)
Email: hello@koegelato.com
WhatsApp: +60 11 5622 2539

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