Privacy Policy

At Koe Gelato, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us when you visit our website or place an order with us. By using our website and services, you consent to the practices outlined in this policy.

1. Personal Information We Collect

When you visit our website or make a purchase from us, we collect both personal data and device information.

  • Personal Data: This includes your name, phone number, email address, delivery address, and payment details when you make a purchase.
  • Device Information: This includes data about your device, such as IP address, web browser type, time zone, and cookies installed on your device. We also collect information about your interactions with our website, including which pages you view and the search terms that led you to our site.

2. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill your orders, including payment processing and delivery arrangements.
  • Communicate with you regarding your order and payment.
  • Screen for potential fraud or security risks.
  • Improve our website functionality and customer experience by analyzing usage trends.

We will only use your data for the purposes specified above, and will not process it for any unrelated activities without your consent.

3. Sharing Your Personal Information

We may share your personal data with third parties to facilitate the services we provide to you:

  • Payment Processors: We use trusted payment providers to process transactions securely.
  • Delivery Services: Your delivery information may be shared with our logistics partners to fulfill your order.
  • Third-Party Analytics: We use services such as Google Analytics to improve our website and analyze trends. Google Analytics collects anonymous data regarding how users interact with our website.

Additionally, we may share your personal information if required by law to comply with legal obligations or to protect our rights.

For more information on how third parties handle your data, please refer to their privacy policies:

Google Privacy Policy: https://www.google.com/intl/en/policies/privacy/

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences, track your activities, and analyze website performance. You can manage or disable cookies through your browser settings, but some features of the website may not function properly without cookies.

For more details, visit www.allaboutcookies.org.

5. Behavioral Advertising

We may use your personal information to deliver targeted advertisements or marketing communications that we believe are relevant to you. You can opt out of personalized advertising by visiting the following links:

Google: https://www.google.com/settings/ads/anonymous

6. Your Rights Under PDPA

If you are a resident of Malaysia, you have the right to:

  • Access and correct your personal data held by us.
  • Request the deletion of your personal data, where applicable.

To exercise these rights, please contact us through the contact information below.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. If you wish to request the deletion of your personal information, please contact us.

8. International Data Transfers

Please note that your personal information may be transferred to, and stored in, countries outside Malaysia for the purposes outlined above. By using our website and services, you consent to the transfer of your personal data across borders.

9. Do Not Track

Please note that we do not alter our data collection practices in response to “Do Not Track” signals from your browser.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. You can review the latest version at any time at this page.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Koe Gelato Ventures (003479332-U)
Email: hello@koegelato.com
WhatsApp: +60 11 5622 2539

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